Responsible Gaming

Our Commitment to Responsible Gaming

At Clwyd Gate, we believe gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.

Age Verification

All players must be 18 years of age or older to use betting sites in the UK. We take age verification seriously and reserve the right to request proof of identity. If you are under 18, please do not attempt to gamble. Gambling is strictly prohibited for minors.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount gambled
• Gambling with money needed for essential expenses (rent, food, bills)
• Neglecting family, work, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Repeatedly trying to cut down or stop gambling without success
• Borrowing money or accumulating debt to fund gambling
• Experiencing relationship problems due to gambling behaviour
• Using gambling to escape problems or negative emotions

Self-Help Tools & Controls

Most reputable betting sites offer tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum losses you are willing to accept
• Reality Checks: Receive notifications reminding you how long you have been gambling
• Time-Out/Cool-Off: Take a break from gambling for a set period while keeping your account open
• Self-Exclusion: Voluntarily close your account for a fixed period or permanently

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support Organisations & Resources

If you or someone you know is struggling with gambling, confidential support is available from these organisations:

UK-Based Support

• GamCare
  Free counselling, support groups, and information
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, confidential, 24/7)
• GamStop
  National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Register to self-exclude from all UKGC-licensed operators simultaneously
• Gamblers Anonymous
  Support meetings and peer assistance
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefonberatung: 0800-1372700 (toll-free)

Call to Action

If you believe you have a gambling problem, please reach out for help today. There is no shame in seeking support. Problem gambling is a recognised health condition, and professional help is available. The earlier you seek assistance, the better your chances of recovery.

Remember: It's not about how much you win or lose—it's about enjoying gambling responsibly and safely.